One of the hardest things small businesses have to do is get the right person into the right job as they grow. And once you make a hire, getting that person on board and productive as soon as possible is just as hard.
However, many small businesses are missing one of the key steps necessary to shorten the on-boarding process and ensure the new employee is doing exactly what you want them to do.
Document your processes. This means document every job in your company – now. Do this before you need to add staff. Create a training manual or run book or just a few sheets in a Word document that give step by steps of what needs to be done. If any kind of software is involved, include screen shots.
Sure, this might take a few hours now, but it will save you every time you do that task and bring on a new staff member.
Why do you need to document jobs?
Shortens the time required to on board new employees. Training your new hires is now much faster and easier. They can just follow the steps as you have captured.
Ensures consistency every time you do the task or job. Everyone is now following the same steps, which leads to better output, and for forward facing employees, customer service is improved.
Ensures that all steps are taken every time, in the right order, and nothing is forgotten. We all have too much stuff floating around in our head. Get it out on paper in the form of a checklist and you’ll never forget again. (or have to remember, either!)
My clients who have invested in documenting in detail everything that needs to be done have experienced much happier new hire transitions and feel confident that everything is being done the same way, every time.
Do you have checklists and documented processes? I’d love to hear about it. Comment below et me know!