Don’t you just love a great customer service experience? As a backdrop to what happened to me recently, let me paint the picture of our summer here. We were in the middle of over 50 days of 100 plus degree temperatures, and absolutely not a drop of rain. Talk about setting some records! The heat was unrelenting and it is hard to stay cool when you are running back and forth to client offices, or doing errands.
So, on that steamy Friday I was pulling through the bank after lunch, on my way to another client appointment. (I remember it was a Friday because the bank tellers had on their “Got Money?” t-shirts.) I was depositing a check and getting some cash back for the weekend. When the little container came back to me through the bank chute – what do they call those things? – I took out my receipt and cash, and saw something else there. Lo and behold, it was a popsicle! I just chuckled and looked over at the teller. She was grinning and laughing and said, “It’s Beat the Heat” time. What a very small and inexpensive thing to do to add customer service. It was totally a surprise, and very welcome after weeks and weeks of heat and humidity. I was thrilled, needless to say, and thanked her and laughed, too.
I told many people about my experience that day and posted about it on Facebook. It made a big impression on me, and I suspect on many others that afternoon. I don’t know if that was just a one-day happening, but it will stay with ME for a long time.
So, think about how you can add over-the-top, unexpected customer service to your own clients. It doesn’t have to cost much or be extravagant. Sometimes it’s the little things that matter the most.
Tell me about your favorite customer service stories. We’ve all had bad ones…time to celebrate and brainstorm some “cool” ideas!